Anti-Spam & Outbound Communications Policy

Liulum sends outbound communications — including AI-assisted sales outreach for our own business — only in a lawful, consent-aware, and opt-out-respecting way. We do not buy consumer lists, we do not send unsolicited bulk consumer email, and we honor every opt-out promptly.

• Business-to-business only, from public sources — we contact businesses using publicly listed business contact details (e.g. a company's published email), for a relevant business purpose. We do not scrape private individuals or gated data.
• Clear identity — every message identifies Liulum, a real reply-to address, and who we are.
• One-click opt-out — every outbound email carries a working unsubscribe / 'reply STOP' path. Opt-outs are recorded on a permanent suppression list and honored immediately across future sends.
• Volume caps & spacing — automated outreach runs under strict daily caps, limited follow-ups, and minimum spacing, and never re-contacts anyone who declined or asked to stop.
• No deception — no misleading subject lines, no fake threads, no false sender identity, no hidden charges.
• Human-in-the-loop for commitments — our sales AI never closes a deal, sets a price, or makes a binding promise on its own; those are escalated to a human for approval.

If you use Liulum (for example AI Front Desk, email, WhatsApp, or SMS features) to contact your own customers, you must:

• Have a lawful basis and, where required, prior consent to contact each recipient — you are the sender and the controller for those messages.
• Comply with all applicable laws: India's TRAI commercial-communication and DND rules, the DPDP Act, 2023, and — for international recipients — CAN-SPAM (US), CASL (Canada), and GDPR/PECR (EU/UK).
• Include accurate sender identity and a working opt-out in every commercial message, and honor opt-outs and DND registrations without delay.
• Never use our channels for unsolicited bulk messaging, phishing, scams, adult or prohibited content, or to contact people who have opted out.
• Follow WhatsApp, telecom, and email-provider platform policies; template and 24-hour-window rules apply on WhatsApp.
• Not use our AI voice for robocalls or automated calling that violates local calling-consent and time-of-day rules.

To stop receiving outreach from Liulum, use the unsubscribe link, reply STOP, or email [email protected]. We will suppress your address permanently. To exercise data rights (access, correction, deletion) see our Privacy Policy.

Violating this policy — by you or anyone using your account — may result in immediate throttling, suspension, or termination without refund, removal of offending automations, and recovery of any losses, penalties, or provider sanctions we incur as a result. Repeated or illegal spamming will be reported where required. This policy works alongside our Acceptable Use Policy and Terms.